Blueprint for 2021: The Year for Building Trust and Customer Experience

Report of data and insights for business owners on how to grow in a COVID19 environment.

Trust is the currency for success and the number one leadership competency required today.

The #1 one question every customer, every colleague and every stakeholder has is “Can I trust you?”


There’s no doubt about it – trust is essential and directly related to your bottom line.

Natalie Doyle Oldfield is a trust authority, consultant and keynote speaker who works with companies to grow their business and build customer loyalty and trust. A former Chief Marketing Officer, she is the author of THE POWER OF TRUST: How Top Companies Build, Manage and Protect It , and creator of The Client Trust Index™ and the online Becoming a Trusted Advisor program .

A Master’s degree in Communications, a Top Thought Leader in Trust, a former Sales Leader... And a Business Owner.

Natalie has helped thousands of professionals transform their business relationships. This has resulted in increased sales, referrals and retention for clients across all industries.  Using her proprietary framework, she gives you hands-on, business-proven strategies that are guaranteed to shift the dynamic in your favour. And she's also a business owner, so she understands how difficult it is -- and how to make it easier.



Success Through Trust programs are Gold Seal Accredited and eligible for professional development and continuing professional education credits.