Natalie is a trust authority, consultant and keynote speaker who works with companies to grow their business and build customer loyalty and trust. A former Chief Marketing Officer, she is the author of THE POWER OF TRUST: How Top Companies Build, Manage and Protect It , and creator of The Client Trust Index™ and the online Becoming a Trusted Advisor program .
Natalie’s speech was the highlight of the conference, by far the best speaker. I was in the meeting and convention planning business for many years and I know It'is difficult to be the closing keynote after a full day of speakers and workshops and everyone was engaged throughout your entire presentation. I learned so much. Your speech was inspiring and it was packed with action items and take aways that I have already started implementing to improve my business ! Thank you.
Ann Worth, President, Worth Consulting
In this groundbreaking book you’ll hear real case studies about why the businesses that operate on a strong foundation of trust and integrity, dramatically outperform. Better still, Natalie shows you, with results from her original research, how you can join their ranks!
Cathleen Fillmore, Owner, Speakers Gold Bureau
Natalie's keynote presentation at our three inaugural Trust Summit events was right on the mark. Our members were given high value information to evaluate and increase the level of trust their customers have in them. Natalie underscored that message with skill and passion. I recommend her without hesitation!
Peter Moorhouse, President & CEO, Better Business Bureau
Entertaining and informative. The session not only gives you the edge in presentations, Natalie ensures that you communicate more powerfully - without ever having to speak a word.
Deborah Ison, Vice President, Bank of America
Natalie’s well-researched premise about how organizations earn, build and maintain trust should be required learning for all managers. Organizations that ignore her sage advice do so at their own peril.
Richard Truscott, APR, National President, Canadian Public Relations Society
National Executive Committee Member, Alberta Director, Canadian Federation of Independent Business (CFIB)