I am excited to share with you that my book called, The Power of Trust: How Top Companies Build, Manage and Protect It is now available!
The book is about earning, managing and protecting customer trust. It is an essential guide for organizations to build relationships of trust with customers and employees.
The Power of Trust: How Top Companies Build, Manage and Protect It lays out a practical, step-by-step approach that will enable everyone from the CEO to the front line employee to thrive in a culture of trust. It includes case studies, best practices and interviews with executives and trust leaders.