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The Power of Trust: How Top Companies Build, Manage and Protect It


Natalie changed the way we view our customers, our thought process and everything we do - we now see things in a different way. Since working with Natalie and implementing the Trust Building Model and the Client Trust Index™ we now have a customer performance metric and benchmark to measure customer experience.

Kevin Pelley, CEO, Kohltech Windows and Entrance Systems

Volume discounts apply for your colleagues, staff and clients. Contact Natalie

Building Trust With Customers: A Workbook Eight Guiding Principles