Yes! This is an opportunity to put guided effort and energy into your customer relationships to fine-tune your approach and shift things to a new level. You'll learn specific skills to strengthen all your professional relationships, elevate your game and generate new opportunities. And by the end of the course, you'll find that you have a lot less stress, increased customer loyalty and more opportunities with your customers.
Action is the key
- Anyone can say they want to improve
- Anyone can say they want results
- Anyone can set goals
The rewards come to those who actually do something.
As you know, if you focus on anything, you can start to improve.
"The Becoming a Trusted Advisor Program and Natalie’s message is applicable to all professional
engineers. Natalie brings a new meaning to customer focus and to building relationships of trust with customers.
Whether the engineer is client facing or project based, is working within a company or consulting on a project, we
can all learn to build trust and we can all strive to Become Trusted Advisors to our customers. I would encourage
all engineers to take this as part of their professional development."
Derek Flynn, P. Eng., MBA President, TJ Electric
"The Becoming a Trusted Advisor Program was impactful: relationships with clients quickly improved and deepened. Natalie is heartfelt, engaging and effective. Her advice, client insights and expertise changed my view of the client and the way I approach sales."
Holly DeWolf, Senior Account Manager
"The Becoming a Trusted Advisor online education course has given members of Safety NetAccess’
leadership & marketing teams in-depth knowledge on how to better understand, motivate and connect with our most
valued asset, our clients."
Steven Bronken, Executive Vice President Marketing & Brand Management. Safety NetAccess, Inc.
"As CPAs creating trust is a driving value, Becoming a Trusted Advisor online education course delivers the tools and
soft skills training critical to long term professional and business success. Building Trust is essential to
developing strong relationships with both your internal customers and external customers."
Tanya Ryan, CPA, Controller, Atlantic Pacific Transport Inc.
"The Becoming a Trusted Advisor course aligns with many of the Bell Leadership attributes. It's an easy to follow step by step
process that I have found to provide new insights, immediate results and tangible benefits to improving communication and
relationships. These new tools have helped me in my organization and can certainly help to grow your business."
Steve Griffin, P.Eng., MBA, Senior Deal Leader, Bell Canada
"It was insightful, practical and brilliant at the same time. The tips and takeaways were beneficial"
Kevin Byrne, PMP, Deal Manager
"The content is right on the mark and delivered at a nice pace. Practical application of
the information is the gold. I really like the time involved for each segment (module)."
Jim Davison, Financial Advisor, Davison Orser & Ward Wealth Planning
"Trust is the foundation on which successful project delivery is built upon. It is essential for Project Manager’s to enable trust with stakeholders and team members. Natalie Doyle Oldfield’s “Becoming a Trusted Advisor Program” is a must do for Project Managers who want to take trust to the next level. Natalie is an expert in trust and can provide you with the ingredients for successful trust and project delivery"
Brenda Fay, PMP BrenDaniel Productions
"This course was enjoyable and helpful. It gave me practical tips to understand what motivates people and language to show empathy and build trust. The length of the lessons made it manageable to take the course at my own pace and the homework kept me accountable."
Tricia Foley, PMP Bell Canada
"Becoming a Trusted Advisor is a tool every project manager should have in their tool box."
Brian Hillier, PMP, PMI‑ACP, SAFe® 4 Agilist
The Question is, Are YOU Next?
If you do Nothing… NOTHING HAPPENS
But… your relationships could change dramatically if you apply this course.
You have everything to gain, and nothing to lose.
You’ll receive 12 video lessons, the workbook: "Building Trust with Your Customers A Workbook: Eight Guiding Principles," timely workbook prompts to keep you on pace, exercises to do with your customers and stakeholders to get immediate results, handouts, weekly tips, and a certificate of completion to use for professional development credits.
Course materials are availble instantly upon registration. The workbook is PDF.
Over the course of each module, you can explore and learn at your convenience whenever the time suits your schedule. Everything is self-paced, so you never need to worry about falling behind. You have access for the whole year.
*For an additional fee, participants can book two 30 minute, one-on-one private coaching sessions with Natalie Doyle Oldfield and/or purchase the book, The Power of Trust: How Top Companies Build, Manage and Protect It
Hear Natalie’s insight, research, best practices and practical every day examples of how to apply the learnings to your situation.
Throughout the course there are dozens of tips that you can implement right away. They are designed to help you have an immediate impact.
Course participants can book two x 30 minute coaching sessions and private online access to Natalie for one on one question and answer and support. (*extra fees apply)
Weekly assignments to practice this approach with your customers, plus book and workbook prompts and questions, and reminders to post in your office.
Listen to your choice of videos of Natalie answering the most frequent customer questions on a range of topics, from How customers decide to trust to What customers really think to Managing Expectations.
Understanding What it Means to be a Trusted Advisor
Identify What is Important to Customers
The Power of Empathy
Set and Manage Expectations
Package Your Trust Messages
Speak the Language of Trust
Be Truthful, Candid, and Ethical
Describe the Issue of the Customer’s Terms
Understand Different Customer Types
Recommend to Add Value and Anticipating Client Needs
Commit to the Long Term
Getting promoted, being recognized as a key contributor, leading a team, running a business, and/or working on a team requires strong relationship skills. Yes, this course is helpful for anyone who has relationships with colleagues.
This course will give you the confidence, the communication skills and the tools you need to master internal or external stakeholder relationships.
If you focus on it, you will improve.
How do I know if this course is a good fit for me?
No matter your role or what you're trying to achieve, the matter of trust will come up. Recognizing when trust is eroding and knowing how to build it back up gives you:
"Natalie Doyle Oldfield - I can’t thank you enough. Even though I’m not quite putting it all into practice, this keeps me on track when I falter as I do every single day!"
The truth is, we all falter every single day.
We all get by with a little help from our friends, and we all need constant support (internal and external) to stay on track. Managing relationships is one of the hardest jobs you'll ever have. Why not give yourself the support you deserve, so you can enjoy the journey?
Her book, The Power of Trust: How Top Companies Build, Manage and Protect It, was named one of the top 5 business books of 2017 and has rapidly become a guidebook for leaders seeking genuine ways to build loyalty and grow their businesses. Natalie’s clients have posted reviews on Amazon, Youtube and her website testifying to the transformation in their businesses. In this course, Natalie walks you through the proprietary framework to become a trusted advisor.
Key takeaways include:
Organizations can expect:
Natalie has helped thousands of professionals transform their business relationships. This has resulted in increased sales, referrals and retention for clients across all industries. Using her proprietary framework, she gives you hands-on, business-proven strategies that are guaranteed to shift the dynamic in your favour. And she's also a business owner, so she understands how hard it is -- and how to make it easier.
This online course can change your life.
Whether you're looking for an Aha! moment to transform your customer relationship, a new approach, or how to become ‘The One’ customers go to, Natalie's been there. Let her be your guide. It takes about 90 days to develop a habit. Why not commit to this course for 90 days and see what kind of change you can make?
Eliminate your competition and your barriers. Sharpen your Skills. What do you have to lose?
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