You’ll receive 12 video lessons, two 30 minute one-on-one private coaching sessions, the book, The Power of Trust: How Top Companies Build, Manage and Protect It, the workbook, Building Trust with Your Customers A Workbook: Eight Guiding Principles, workbook prompts, exercises to do with your customers and stakeholders, handouts, weekly tips, and a certificate of completion to use for professional development credits. Over the course of each module, explore and learn at your convenience. Everything is self-paced, so you never need to worry about falling behind. You have access for one year.
Hear Natalie’s insight, research, best practices and practical every day examples of how to apply the learnings to your situation.
Throughout the course there are dozens of tips that you can implement right away. They are designed to help you have an immediate impact.
Course participants will have two 30 minute private coaching sessions and private online access to Natalie for one on one question and answer and support.
Weekly assignments to practice this approach with your customers, plus book and workbook prompts and questions, and reminders to post in your office.
Listen to your choice of videos of Natalie answering the most frequent customer questions
on a range of topics, from How customers decide to trust to What customers really think to Managing Expectations.
You will receive 'The Power of Trust: How Top Companies Build, Manage and Protect It' and ‘Building Trust with Customers:
Eight Guiding Principles: A Workbook’ with this Course.
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