This is your opportunity to put guided effort and energy into your business relationships to fine-tune your approach and shift things to a new level. You'll learn specific skills to strengthen all your professional relationships, elevate your game and generate new opportunities. And by the end of the course, you'll find that you have a lot less stress, increased customer focus and more opportunities to advance in your career.
The rewards come to those who actually do something.
As you know, if you focus on anything, you can start to improve.
The Question is, Are YOU Next?
If you do Nothing… NOTHING HAPPENS
But… your relationships could change dramatically if you apply this course.
You have everything to gain, and nothing to lose.
You’ll receive an introduction and 13 video lessons, the workbook: "Building Trust with Your Customers A Workbook: Eight Guiding Principles," timely workbook prompts to keep you on pace, exercises to do with your customers and stakeholders to get immediate results, handouts, weekly tips, and a certificate of completion to use for professional development credits.
Course materials are availble instantly upon registration. The workbook is a downloadable PDF.
Over the course of each module, you can explore and learn at your convenience whenever the time suits your schedule. Everything is self-paced, so you never need to worry about falling behind. You have access for the whole year.
*For an additional fee, participants can book two 30 minute, one-on-one private coaching sessions with Natalie Doyle Oldfield and/or purchase the book, The Power of Trust: How Top Companies Build, Manage and Protect It
Hear Natalie’s insight, research, best practices and practical every day examples of how to apply the learnings to your situation.
Throughout the course there are dozens of tips that you can implement right away. They are designed to help you have an immediate impact.
Course participants can book two x 30 minute coaching sessions and private online access to Natalie for one on one question and answer and support. (*extra fees apply)
Weekly assignments to practice this approach with your customers, plus book and workbook prompts and questions, and reminders to post in your office.
Listen to your choice of videos of Natalie answering the most frequent customer questions on a range of topics, from How customers decide to trust to What customers really think to Managing Expectations.
Understanding What it Means to be a Trusted Advisor
Identify What is Important to Customers
The Power of Empathy
Listen Proactively
Set and Manage Expectations
Package Your Trust Messages
Speak the Language of Trust
Be Truthful, Candid, and Ethical
Describe the Issue of the Customer’s Terms
Understand Different Customer Types
Recommend to Add Value and Anticipating Client Needs
Commit to the Long Term
Ethics
Getting promoted, being recognized as a key contributor, leading a team, running a business, and/or working on a team requires strong relationship skills. Yes, this course is helpful for anyone who has relationships with colleagues.
This course will give you the confidence, the communication skills and the tools you need to master internal or external stakeholder relationships.
If you focus on it, you will improve.
How do I know if this course is a good fit for me?
No matter your role or what you're trying to achieve, the matter of trust will come up. Recognizing when trust is eroding and knowing how to build it back up gives you:
"Natalie Doyle Oldfield - I can’t thank you enough. Even though I’m not quite putting it all into practice, this keeps me on track when I falter as I do every single day!"
The truth is, we all falter every single day.
We all get by with a little help from our friends, and we all need constant support (internal and external) to stay on track. Managing relationships is one of the hardest jobs you'll ever have. Why not give yourself the support you deserve, so you can enjoy the journey?
Her book, The Power of Trust: How Top Companies Build, Manage and Protect It, was named one of the top 5 business books of 2017 and has rapidly become a guidebook for leaders seeking genuine ways to build loyalty and grow their businesses. Natalie’s clients have posted reviews on Amazon, Youtube and her website testifying to the transformation in their businesses. In this course, Natalie walks you through the proprietary framework to become a trusted advisor.
Key takeaways include:
Organizations can expect:
Natalie has helped thousands of professionals transform their business relationships. This has resulted in increased sales, referrals and retention for clients across all industries. Using her proprietary framework, she gives you hands-on, business-proven strategies that are guaranteed to shift the dynamic in your favour. And she's also a business owner, so she understands how hard it is -- and how to make it easier.
This online course can change your life.
Whether you're looking for an Aha! moment to transform your customer relationship, a new approach, or how to become ‘The One’ customers go to, Natalie's been there. Let her be your guide. It takes about 90 days to develop a habit. Why not commit to this course for 90 days and see what kind of change you can make?
Eliminate your competition and your barriers. Sharpen your Skills. What do you have to lose?
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