7 Steps for Project Managers to Create a High Performance Project Team

April 12, 2018

Google: "Trust is key ingredient and strongest predictor of high performing teams." After studying 180 teams to determine how to build the perfect team, Google found Trust is the most important ingredient.  As  the New York Times reported, the research called Project Aristotle, found the key ingredient and the strongest predictor of high performing teams is built on a culture of trust.

Here are 7 steps to follow to instill a culture of trust:

  1. Clearly articulate the project purpose. Teams with a strong sense of purpose outperform. When there is clarity and simplicity around the vision, purpose, objectives and plan, team members are empowered to act in the best interest of stakeholders and performance improves.
  2. Establish a code of conduct and team values. Once established, everyone on the team from the project champion to the stakeholders need to know what they are and work by that code of conduct and those values.
  3. Understand your stakeholders’ experience. See yourself through your team member’s eyes. What is it like to deal with your project team? Are there areas for improvement or processes that would make it easier for the project stakeholders to work with you? 
  4. Gain a full understanding of the people on the team and their world. Ask questions like: What is a day in the life like for them? What other responsibilities do they have? Who else do they report to? What motivates them?
  5. Apply the Eight Principles of Building, Strengthening and Protecting Trust to all your interactions
  6. Align processes; roles and performance objectives with your project team’s goals, objectives and purpose
  7. Measure each team member’s performance as it relates to his or her trust strengthening behaviours, communications and actions. The commitment should be to continuous improvement over the long term.